Home » New Updates » Tricks to Resolve Issue “Your computer appears to be infected” While Accessing Google in OfficeScan (OSCE)

There is a possibility that your computer is infected by a DNS Changer Malware If you receive the message that your computer appears to be infected while accessing Google in OfficeScan (OSCE).

Perform any of the solutions given below to resolve the issue:

1.Change the DNS server address

Note: If you are using a Static IP address setup, then this solution won’t work. Contact your network administrator or Internet Service Provider if your computer uses this setup. You may also proceed to the next solution.

To change your DNS server address, choose your operating system for instructions:

For Windows XP:

  1. Go to Start > Control Panel > Network Connections.
  2. Right-click Local Area Connection and select Properties.
  3. Click Internet Protocol (TCP/IP) first, and then click Properties.
  4. Verify the value of the Preferred DNS server field and Alternate DNS server field.

IP Properties      5. Choose the option Obtain DNS server address automatically if the value is 85.255.xxx.xxx (where xxx                               represent numbers).

6. Click OK twice, and then close the window. Check if issue is fixed or persists.IP Properties 2

For Windows Vista and Windows 7:

  1. Go to Start > Control Panel > Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left pane, click Manage network connections.
  4. Right-click Local Area Connection, and then select Properties.
  5. Click Internet Protocol Version 4 (TCP/IPv4), and then Properties.
  6. Check value of the Preferred DNS and the Alternate DNS server field.
  7. Choose the option Obtain DNS server address automatically if the value is 85.255.xxx.xxx (where xxx represent numbers).
  8. Click OK twice, and then close the window. Check if issue is fixed or persists.

2.Flush the DNS

To flush your DNS, open your Command Prompt by doing either of the following:

For Windows XP:

  1. Go to Start > Run.
  2. On the Open field, type “cmd” and then press Enter.

For Windows Vista and Windows 7:

  1. Click Start.
  2. Click the option Search programs and files or Start search field.CMD
  3. Type “cmd” then press Enter.
  4. On the Command Prompt window, type “ipconfig /flushdns” then press Enter.
  5. When you receive a message that the DNS has been flushed, close the Command Prompt window.
  6. Check if the issue is resolved or still persists.

3.Reset Browser Settings

Refer to the following for Firefox Browsers:

  1. Remove your browsing history and temporary Internet files
  2. Click the library icon, then History and then click Clear Recent History….
  3. Select as your preference how much history you want to clear:
  • To choose how much of your history Firefox will clear, click the drop-down menu next to Time range to clear.
  1. To select exactly what information will get cleared, click the arrow next to Details.
  2. Finally, click the Clear Now button. The window will close and your selected items will be cleared.
  3. Restore your browser’s original settings
  4. Head to the upper-right corner of the Firefox window, click the Firefox menu button there, then click on the “Help” button.
  5. Now choose Troubleshooting Information, From the Help menu.
  • If you cannot access the Help menu, you can bring up the Troubleshooting information page by typing about:support in your address bar.
  1. In the upper-right corner of the “Troubleshooting Information” page, click the “Refresh Firefox” button.
  2. Click on the “Refresh Firefox” button in the new confirmation window that opens to continue.
  3. Firefox will close itself and will restore its default settings. When it’s done, a window will list the imported information. Click on the “Finish “button.

For Internet Explorer Browsers:

Do the following to reset Internet Explorer to its original settings:

  1. Open Internet Explorer.
  2. Click Tools > Internet Options.
  3. Select Advanced tab.
  4. Click Restore advanced settings, and then Reset.
  5. Click Apply, and then OK.
  6. Check for Potential Virus or Spyware

To detect and remove any malware (malicious software like viruses and spyware) from your computer, run defencebyte AV ProDefencebyte AV Pro

  1. Reset Router DNS and Settings

If you have performed all the above steps and issue still persists, it is possible that there are changes in your router or DNS poisoning. In this case, you change or reset the DNS settings on your router directly. For doing so, you can do either of the two available choices:

  1. Go through your router’s manual or support site for the instructions
  2. Contact your Internet Service Provider or network administrator for support

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