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What is Admin user is disabled Tech Support Scam?

The Admin user is disabled Tech Support Scam is a Trojan that belongs to the Trojan.Tech-Support-Scam family that is coded to display a fake Windows login screen. That Windows login screen is a fake window that states that because of various malicious files detected on your machine, the Admin user is disable. Admin user is disabled Tech Support Scam developers do it to trick the user into calling the listed remote tech support number so that they can trap the user and sell him/her unnecessary services and applications and make some money.

If you are tricked the text alert that you will receive on your computer screen is:

This user is disabled due to some malicious files found in system, ensure you have complete protection.

If in case you click on any part of the fake login screen, you will receive an alert that states:

Your system is lock due to unauthorized activity on your computer. Need any help mail us  at support@defencebyte.com 

This scam screen also includes a CMD button, if you click on that, it will open a Windows command prompt. Users with more advanced computer skills can use this command prompt to start task manager and terminate the malicious process

How do you get the Admin user is disabled Tech Support Scam on your computer?

Such programs and other Trojan comes bundled with other software programs that you often download from third-party websites. The freeware that you download off the internet doesn’t disclose the identity of any Trojan and malware that will get installed alongside it. Therefore, it is important that you stay attentive and see the license agreements and installation screens if installing anything online. If an installation screen offers you Custom or Advanced installation options, it is better to choose any of these two as they will typically disclose if any other 3rd party software will also be installed.

If the installation screens or license agreement explain that they are going to install a toolbar or other unwanted adware, cancel the install and not use the free software as it will bring the risk for your device and data and may cost you some money also. Such scams are created to trick and trap the innocent users and make them to call on the listed number so that the developers of the scams can convince you to pay the money to get rid of to buy unnecessary services or software. If someone tries to trick you in such scan, don’t buy any software that are offered by scam developers or the one that you don’t need.

If you are tricked into such scam and already have purchased services, it will be better to dispute the charges with your credit card company. There are two ways of getting rid of this Trojan and any related software:

  • Ask the experts for Help
  • Self Help Removal Guide (given below)

Self help removal guide to remove Admin user is disabled Tech Support Scam is given below, please go through the instructions:

Self Help Guide                                           

This guide has advanced information, but it has been written in such a way that you can follow it easily. But before stating the removal process, please backup your data as this process will certainly make usual changes in your machine and you may lost your partial or entire information.

To terminate a process and start Explorer, Use Task Manager

  1. Because of the amount of the steps this process includes may make this removal guide a bit overwhelming tasks. This guide is written in such a way to provide you clear, detailed, and easy to understand instructions. Before starting the removal process, print the given instructions as you will need to close your browser window or reboot your computer.
  2. Admin user is disabled Tech Support Scam doesn’t allow you to access your Windows desktop so you need to open the Windows Task Manager from the Windows Security screen. To open Task manager, press the CTRL+ALT+DEL keys on your keyboard simultaneously bring display the Windows Security Screen. Now to start the Windows Task Manager, click on the Task Manager option at this screen.
  3. You will now be at the Task Manager screen and if you are using Windows 10, you need to click on the More Details option. Make sure you are in the processes tab in the Windows Task Manager window and find the fatalerror.exe process in the list of processes.

Once you found the process, select it by clicking on it once and then click on the End Process button in Windows 7 or the End Task button in Windows 10. The process will be terminated now and do not close the Task Manager window, because need it for the next step.

  1. Now that the process has been terminated, start the Windows Explorer which will cause to display the Windows desktop to appear most of the time. If it doesn’t reflect the Windows desktop, it will at least show My Computer folder that you can use to navigate the file system and launch applications. Click on the File menu option in Task Manager, and then click on Run button that will take you at the Run dialog.

In the Open: field, type explorer.exe and click on the OK button. After clicking on OK button, it will show your normal desktop, now you can continue with the rest of the instructions.

A My Computer window will open if the desktop does not appear. In a My Computer Windows, you are allowed to navigate the file system to delete files or launch programs.

  1. There may be some intrusive and infectious programs that may interfere with the removal process, terminate any such program. To terminate any such program you need to first download defencebyte AV Pro to Scan and Delete Admin user is disabled Tech Support Scam and any other malicious program. Perform the following steps to download, install, and run defencebyte AV Pro and terminate and remove any conflicting program


  • Download and install the defencebyte AV Pro on your device first.
  • Make sure that you select the right version for your Windows System.
  • Save the file at a convenient location.
  • When the download will complete, Windows will prompt about it.
  • To start the program, click on Run button or browse the location of the folder and double click on the file defencebyteAVPro_.exe.
  • Accept the license terms to continue the remaining process.
  • To find plug-ins, add-ons, harmful programs, and other malicious entities linked to Admin user is disabled Tech Support Scam or any other adware, run a scan on your computer.
  • Follow the on-screen instructions to continue with the removal.
  • Once scan and removal process is done, reboot your machine for everything to take effect.

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